Giba — Privacy Policy
This Privacy Policy explains what personal information Giba collects, how we use it, who we share it with, and the choices you have. It applies to the Giba mobile app and website. By using Giba, you agree to the practices described here.
1. Who we are
Giba is operated by [LEGAL ENTITY NAME], registered in the Kingdom of Bahrain under Commercial Registration No. [CR NUMBER]. For any privacy question, contact us at [EMAIL].
2. Information we collect
- Account details: your name, email, phone number and password.
- Order details: delivery address, the products you order, and the photos, names and messages you upload for personalisation.
- Payment information: processed securely by our payment providers. We do not store full card numbers.
- Usage data: how you use the app, device information, and general location, collected to improve the service.
3. How we use your information
- To produce, print and deliver your orders.
- To manage your account and provide customer support.
- To process payments and prevent fraud.
- To send order updates and, where you have agreed, marketing messages.
- To improve our products, service and app experience.
4. Who we share your information with
We share your information only as needed to run the service:
- Print partners, who receive the design and details needed to produce your order.
- Delivery partners, who receive your name, address and contact number to deliver your order.
- Payment providers, who process your payment securely.
- Authorities, where we are legally required to do so.
We do not sell your personal information to third parties.
5. Your uploaded photos and content
The photos and content you upload are used only to produce your order. We retain them for a limited period to handle reprints, claims and support, after which they are deleted in line with our retention practices. You may ask us to delete your uploaded content.
6. Data storage and security
We take reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access. No system is completely secure, but we work to keep your data safe and to limit access to those who need it.
7. Your rights
- Access the personal information we hold about you.
- Ask us to correct information that is wrong or incomplete.
- Ask us to delete your information, subject to legal and operational limits.
- Withdraw consent to marketing at any time.
To exercise any of these rights, contact us at [EMAIL].
8. Marketing communications
We only send marketing messages where you have agreed. You can opt out at any time through the app settings or the unsubscribe option in the message.
9. Children's privacy
Giba is intended for users aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us with information, contact us and we will delete it.
10. Changes to this policy
We may update this Privacy Policy from time to time. The current version is always available in the app and on our website, with the effective date shown at the top.
11. Contact
For any question about this Privacy Policy or your personal information, contact Giba at [EMAIL] or [NUMBER]. This policy is governed by the laws of the Kingdom of Bahrain, including the Personal Data Protection Law (PDPL).