Giba — Shipping & Delivery Policy
This Shipping & Delivery Policy explains how Giba processes, prints and delivers your orders, the timeframes involved, and the fees that apply. Because every Giba item is custom-printed, total time to receive an order is made up of a production stage and a delivery stage.
1. Where we deliver
Giba currently delivers across the Kingdom of Bahrain. Delivery to certain remote or restricted areas may take longer or may not be available; if we cannot deliver to your address, we will contact you and offer a full refund.
2. Processing and production time
Orders are printed to order. Standard production takes 1 to 3 business days from the time your payment is confirmed and your design is approved or as mentioned in the confirmed sales order. Larger orders, bundles and corporate orders may require additional time, which we will confirm with you.
3. Delivery time
After production, standard delivery within Bahrain takes 1 to 2 business days. In total, most orders arrive within 2 to 5 business days of confirmation. Delivery during peak gifting seasons — National Day, New Year, Eid, Valentine's and graduation season — may take longer, and we recommend ordering early.
4. Delivery fees
- A standard delivery fee of 1.5 BD applies to each order.
- Orders above 15 BD may qualify for free delivery, where offered.
- The exact delivery fee is always shown at checkout before you pay.
5. Order tracking
You can follow the status of your order in the Giba app, from production to out-for-delivery. Where available, you will receive updates by app notification, WhatsApp or SMS at the number linked to your order.
6. Delivery attempts and failed deliveries
Our courier will attempt delivery to the address you provided. Please make sure the address and contact number are correct and that someone is available to receive the order. If delivery fails because the address was wrong or no one was reachable, a re-delivery fee may apply.
7. Delays outside our control
We are not responsible for delays caused by circumstances beyond our control, including weather, courier disruptions, public holidays, or incorrect address details supplied by you. We will always work with you to resolve any delivery problem.
8. Damaged or lost deliveries
If your order arrives damaged, or does not arrive within a reasonable time, please contact us within 3 days at [EMAIL] or [NUMBER]. Claims for damage or loss are handled under our Return & Refund Policy.
9. Contact
For any delivery question, contact Giba at [EMAIL] or [NUMBER]. This policy is governed by the laws of the Kingdom of Bahrain.